Orders must be delivered within 10 workings days from the order being ready for collection (unless alternative arrangements have been made). Orders not delivered within 10 working days will be deemed to be cancelled and will be returned to stock or sold to offset our costs.
All orders over R5000 will be shipped for free via our Trusted Courier Network.
Should the customer require the goods to be insured, the customer will be liable for the payment of such insurance upon dispatch of the goods by Digicube. Requests to insure goods must be made in writing and accepted by Digicube.
Delivery times quoted are estimates and are not binding on Digicube until the job is in production.
Any third party, other than that appointed by Digicube, engaged in transporting the goods shall be deemed to be the agent of the customer irrespective of which party gave instructions to or paid such third party.
Damaged or missing products need to be advised in writing to your Digicube Account Manager within 24 hours of receiving the goods.
Goods delivered in damaged packaging, or where the external box shows proof of being tampered with, needs to be indicated on the delivery slip when signing for the delivery of the goods. This must be forwarded to Dgicube within 24 hours and if possible, a picture to be forwarded of the damaged packaging.
If items have to be re-delivered because they were refused, undeliverable or unclaimed due to incorrect address details provided by the client, the client will be billed and held liable for any additional delivery costs.
Digicube shall be entitled in its sole discretion to split the delivery of the products ordered in the quantities and on the dates it decides.
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